Return Policy
Version 1 · 2026-08-17
### 1. The principle
We sell two kinds of thing, and both are delivered straight after payment:
1. **Courses** open for you immediately once payment is confirmed, and your access is **permanent**. 2. **Government services** start with a call from our team after payment.
Because delivery starts immediately, **there is no automatic refund**. Every case is reviewed individually.
### 2. There is no refund button on this website
Refunds are not processed online. There is no refund button and no refund request form on this website, and there is no page showing the status of a refund request. **Every case is reviewed by a member of our team, and any amount we agree to return is processed manually by us.**
### 3. How to ask us to review your order
Contact us directly:
- Phone: [PLACEHOLDER PH-06] - WhatsApp: [PLACEHOLDER PH-07] - Email: [PLACEHOLDER PH-08] - Working hours: [PLACEHOLDER PH-17]
Give us your **order number** and the reason. It is best to contact us within [PLACEHOLDER PH-26: window for raising a request] of the payment date, because older orders are harder to review. We reply within [PLACEHOLDER PH-16: reply time].
### 4. Cases we review
1. **A duplicate charge**, or paying twice for the same thing. We always put this right. 2. **You paid and no access opened, or nobody contacted you.** Here we would normally fix the access or carry out the service, and return your money if we cannot. 3. **You bought the wrong course**, or a service other than the one you needed. Reviewed case by case. 4. **A service we could not start**, or that turns out not to be possible or not to apply to your situation. We return our full service fee where no work has started and no official fees have been paid. 5. **You cancelled a service before we started work.** We review it and return the service fee, or part of it, depending on what had been done.
### 5. Cases where we cannot return money
1. **Official fees that have already been paid to a government body.** They are no longer held by us, so they cannot be returned in any circumstances. 2. **A service that has been completed, or where work has genuinely started.** If we have prepared the papers and filed the application, the service fee has been earned for the work done. Where the work is partly done, we review a fair proportion. 3. **Changing your mind about a course after access has opened.** Access opened immediately and is permanent, so a change of mind alone is not a reason for a refund. That does not stop you contacting us to explain your situation, and we will look at it. 4. **An account suspended for breaking the terms of use**, such as sharing login details or republishing content.
### 6. How money is returned
1. Money is returned **to the same payment method** you used, through our payment provider. We do not refund in cash and we do not refund to a third party's account. 2. How long it takes to reach your account depends on your bank, and is usually [PLACEHOLDER PH-28: typical period]. 3. A return may be **partial**, where part of the work was done or part of the fees were paid.
### 7. Your course access after a return
If we agree to return what you paid for a course, **we remove your access to that course**, and it is done manually by our team. Your other courses are not affected.
### 8. Official government fees
Official fees are not our revenue. Once we pay them to a government body for your transaction, they leave our hands and cannot be returned. That is why each service states whether the official fees are included in the price or not, so read that line before you pay.
### 9. If a government body refuses the application
A refusal or a delay by a government body is not by itself a fault on our side, because the decision is not ours to make, as set out in our Terms and Conditions. **How we handle this situation:** [PLACEHOLDER PH-27: the rule the owner sets, for example one free resubmission, or returning a proportion of the service fee, or no refund but a further attempt at no extra fee]
We explain this rule to you before we start work.
### 10. Contact
[PLACEHOLDER PH-08] or [PLACEHOLDER PH-06]. This policy forms part of our Terms and Conditions.
### 11. Language
If the two versions differ in meaning, **the Arabic text prevails**. [PLACEHOLDER PH-18]